Terms and Conditions

We summarised for you below our key terms and conditions. Full details can be found in your membership contract.

  1. The use of our services is subject to subscription to one of our membership plans. There is no joining fee.
  2. Membership plans are 12-months in length and subject to an annual price review. A re-joining fee of £60 applies to any member who cancels their membership plan but wishes to re-join at a later date.
  3. Consultations and other services under the “Pay-As-You-Go” membership plan require the full fee to be paid at the time of booking, which is refunded if you cancel your appointment with greater than 24 hours’ notice.
  4. “Asclepius” and “Galenus” members will be charged the full appointment price if they fail to attend a booked appointment or cancel with less than 24 hours’ notice.
  5. Subscriptions fees are payable monthly starting on the date of joining and at 1-month intervals thereafter. Payments should be made online by monthly recurring credit/debit card payment.
  6. No included treatments or services within a membership plan can be rolled into the next membership year.
  7. “Asclepius” and “Galenus” members will be liable to pay monthly subscription by on-line recurring debit or credit card payments for the duration of their membership. This will be automatically renewed each month unless the member gives notice. New members may cancel their membership within 14 days of joining and receive a full refund. After the first 14 days of joining, members may cancel their membership at any time by giving 2 months’ written notice. If cancellations are made before the end of a 12-months period and annual membership benefits have already been used, exiting members will be liable to pay the full cost for the received services as per our fees for consultations or other services provided at Pay-As-You-Go membership rates.
  8. Child membership plan: children (under 18 years of age) can be added to a any non Pay-As-You-Go monthly adult membership plan at the price of £20 per child per month. Child membership plan does not include our Well Man/Woman Health Check .
  9. Unlimited GP Telephone consultations included in the membership plans: on-line booking required, in-hours (Monday to Friday, 9am – 6pm), after-hours (Monday to Friday, 6pm-8pm; Sat-Sun & public holidays, 10am-4pm).
  10. Surgery GP consultations and Home visits are not included in any of our membership plans but are available to book at our list prices.
  11. Well Man Health Check: 1-hour GP consultation, BMI, Blood Pressure, Cardiovascular Risk Assessment, instant urinalysis, Blood Tests (Full Blood Count, Kidney Function, Liver Function, Bone Profile, Iron Levels, Fasting Glucose, Lipid Profile, HbA1C, Thyroid Profile, PSA, Testosterone), Bowel Cancer Screening Test performed (40 years and over) and subsequent GP review of results.
  12. Well Woman Health Check: 1-hour GP consultation, BMI, Blood Pressure, Cardiovascular Risk Assessment, instant urinalysis, Blood Tests (Full Blood Count, Kidney Function, Liver Function, Bone Profile, Iron Levels, Fasting Glucose, Lipid Profile, HbA1C, Thyroid Profile, Vitamin D), Bowel Cancer Screening Test performed (40 years and over) and subsequent GP review of results.
  13. Full Terms and Conditions are outlined in our Membership Contract